Patch Notes #092 — Discontinued
Samsung killed the Note 7 today. Not “recalled,” killed. Dead product line. The replacement units for the fire-prone phones also caught fire, including one on an airliner, and after a second recall in two months Samsung pulled the plug on the whole model: production halted, refunds for everyone, an estimated multi-billion-dollar write-off. The engineering post-incident question is brutal and familiar: the first RCA blamed one battery supplier, they switched suppliers, and the fires continued, which means the root cause analysis was wrong while the fix shipped at global scale. A postmortem that names the wrong cause is worse than no postmortem; it converts confidence into fuel. (Literally, here.) ...