The Blameless Awakening: How Postmortems Became Engineering Culture
The Blameless Awakening (Jan 2013 – Mar 2014) Filed April 3, 2014 — the week healthcare.gov closed its first open enrollment, ending the saga that taught the industry to read postmortems. In early 2013, few companies published real postmortems. Outages were treated as PR problems, not things worth explaining. That changed fast. By 2014, writing an honest postmortem was becoming normal, and this 15-month window is where the shift started. ...